Refund policy

Returns, Refunds & Cancellations

All sales are final. MAT CLASH Wrestling Corp. does not accept order cancellations, returns, exchanges, or refund requests, except where required by applicable law or to resolve a damaged, defective, or incorrect item as described below.

This policy applies to MAT CLASH card games, apparel, merchandise, custom team gear, bulk orders, preorders, and digital products.

Review Your Order Before Purchasing

Please carefully review your order before completing checkout, including:

  • Product selection and quantities.

  • Sizes and measurements using the applicable sizing chart.

  • Names, numbers, spelling, and other personalization.

  • Shipping information.

  • Team store closing dates and stated production or preorder timelines.

We do not offer refunds or exchanges for incorrectly selected sizes, customer-submitted personalization errors, duplicate purchases, or a change of mind.

If you notice an error, contact us immediately. We cannot guarantee changes after an order is placed, particularly once it has been submitted for manufacturing.

Custom Team Gear & Bulk Orders

Custom gear is manufactured specifically for the team or customer ordering it. These orders cannot be canceled, returned, or exchanged because of sizing selections, roster changes, a participant leaving a team, or items no longer being needed.

For team store purchases, orders are submitted for manufacturing after the store closes. Bulk gear orders are submitted immediately after the order is finalized.

The typical turnaround is 3–4 weeks from submission for manufacturing to delivery, unless another timeline is stated. Gear is generally delivered to the coach or designated team representative for distribution.

Please account for the store closing date and manufacturing period when ordering. Estimated timelines are not guaranteed arrival dates.

Preorders

Preorders follow the estimated shipping or delivery schedule stated on the product page or team store. Please review that information before purchasing.

Preorders are subject to the same final-sale policy, except where applicable law requires otherwise.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order promptly upon receipt. For team orders, inspect your items when they are distributed by the coach or team representative.

If an item arrives damaged or defective, differs from your confirmed order, or is missing, email matclashwrestling@gmail.com as soon as possible with:

  • Your order number and purchaser’s name.

  • The team or store name, if applicable.

  • A description of the issue.

  • Clear photographs of the item, affected area, and packaging, where relevant.

Keep the item and packaging while we review the issue. Please do not send anything back without contacting us first.

We will review the information and coordinate an appropriate resolution, which may include a repair, replacement, correction, or another remedy required by applicable law. A report does not automatically guarantee a refund.

Digital Products

Digital downloads and personalized digital products are final sale. If you experience a delivery, access, or file issue, contact us so we can help resolve it.

Your Legal Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact

MAT CLASH Wrestling Corp.
Email: matclashwrestling@gmail.com
Website: https://matclash.com